Faster payouts ahead

Verify your 20bet Casino account before you cash out

Every licensed operator must confirm who you are, and at 20bet Casino that review usually takes around 58 hours.

Start the check

Malta Gaming AuthorityLicensed MGA/B2C/774/2017, audited by eCOGRA and GLI, independent dispute resolution through SIQ

What it costs you

The check you meet before cashing out

Useful the moment you plan your first withdrawal and want to know who looks at your file.

Reviewing company

20bet Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/774/2017

Review duration

58 hours

Mandatory by

The first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Four moves

Four clean steps to a cleared account

Follow these four moves and your file is far less likely to be sent back for a better copy.

Open the documents tab

Inside your profile, the documents section lists what is still missing. Notice which slot is empty before you pick up your phone or camera.

Your ID in daylight

Photograph the whole page in daylight, with all four corners inside the frame. Glare and cropped edges are the usual reasons a good document gets rejected.

Card details kept private

Snap the card you used for a deposit, and cover the middle digits with a finger or paper. Security codes must stay hidden while your name and last four digits remain clear.

Before you resend anything

The team reviews what arrives and replies within roughly 58 hours. Check the inbox tied to your account, including the spam folder, before sending anything twice.

Your file, opened

Send each copy once, clearly

Reach for this list when the upload screen asks for something and you are unsure what is wanted.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four corners, photo page, readable text

Proof of address

ConfirmsWhere you actually live now

Must showYour name, full address, recent issue date

Payment card photograph

ConfirmsThe card funding your account

Must showFront view, first six and last four digits

When we ask

Knowing the cue before it arrives

Four points on the account journey where the casino pauses and asks for a paper.

Pattern changes, papers follow

Moving sums well beyond your usual pattern is a licence duty to trace, so identity papers and payment card proof are requested before the money moves on.

Raising what you can put in

A request for a higher deposit ceiling points to more money in play, so the casino confirms who you are and where that money comes from.

Which papers before the first payout?

Cashing out for the first time closes the loop on your account, so proof of identity, proof of address and the card photograph are gathered.

When your age needs a paper

Doubts about a player's age are settled with a dated identity paper, asked at registration, at the first deposit or whenever the profile looks unclear.

Where the money comes from, asked once

Our licence from the Malta Gaming Authority, held under MGA/B2C/774/2017, obliges us to know where a player's money originates. The question is routine for any licensed operator and applies to many accounts, so treat it as paperwork rather than suspicion.

Depending on your case, the review team may ask for any of the following.

Recent payslips from your employer
Bank statement showing the funds
Tax return or income notice
Proof of a property sale
Letter confirming a pension or benefit

Papers sent back, and the quick repair

Was it altered before sending? Anything added in an editing app strips the original data the checker relies on, so the file loses its value as evidence. Send the untouched file straight from the camera Do not mark, crop or cover any corner

Too close, too dim, refused. A photo taken too close or in poor light leaves corners unreadable, and a checker cannot confirm what is cut off. Lay the paper flat in daylight, no flash Fit all four edges inside the frame

Is my bill too old? An address paper carries a date, and one that has sat in a drawer for months no longer proves where you live now. Send a bill dated within the last three months Pick a statement showing your full name

Check in progress

Moments when the file gets checked

Six points that decide how fast your file clears and when the money moves.

Can I upload my documents from my phone?+

Yes. A phone camera is fine, and most players never need a scanner, provided the picture is taken of the real document rather than a screenshot. Save it at full size, because a compressed copy loses the small print the reviewer needs.

Will I have to send the same documents again?+

No, a document that has already cleared stays on file, so a later payout does not restart the process. There is one exception: if a card expires or your details change, fresh proof is requested for the new document.

What do I do if my document is refused?+

Read the note that comes with the refusal, since it names the one detail that failed, then send a corrected copy to [email protected]. Nothing else in the file usually needs to change, so a single replacement is normally enough.

How long does the check take to finish?+

Allow up to 58 hours from the moment a complete set of documents arrives. Files with a missing page sit far longer, because the review cannot close until every item is in.

When does the casino need my documents?+

The licence sets the deadline: before your first withdrawal is paid. A request can come sooner, at registration or at the first deposit, so keep the papers within reach rather than hunting for them on payout day.

What happens if my name has changed?+

Your proof of identity must show the name you use today, so send a replacement identity document in that name and let the reviewer match it to the account. A short note explaining the change, sent with the new proof, keeps the file moving.